Author name: Mukesh Singh

ISO 29993 Learning Services Provider (LSP) What is ISO 29993? ISO 29993:2017 is an international standard that specifies requirements for learning services provided outside formal education (schools, colleges, universities). It is designed for organizations that deliver non-formal training and education, such as: Corporate training providers Professional development centers Language training institutes Coaching & mentoring services E-learning providers Vocational training organizations The goal is to make learning services: Transparent → Learners know what they will gain Consistent → Structured approach across all courses Quality-driven → Ensures trainers, materials, and methods are effective Outcome-based → Focus on learning results, not just teaching  Key Requirements for Learning Service Providers (LSP) under ISO 29993 Information to Learners Objectives, scope, prerequisites, fees, duration, methods Design of Learning Services Needs analysis, defined learning outcomes, appropriate methods & materials Delivery of Learning Services Qualified trainers, proper support, active learner engagement Evaluation of Learning Assessing learning outcomes, collecting feedback, continual improvement Management System Clear responsibilities, monitoring, resource management, records  Benefits of ISO 29993 for an LSP  Builds trust and credibility with learners and organizations Improves consistency & quality in training programs Demonstrates international recognition of training services Enhances learner satisfaction and outcomes Supports tender eligibility & compliance (some clients require ISO-certified LSPs)  In summary:An ISO 29993 Learning Services Provider (LSP) is any training or education provider (outside formal education) that designs, delivers, and evaluates learning services in compliance with ISO 29993:2017 requirements, ensuring quality, transparency, and measurable learning outcomes. What is Required ISO 29993 Learning Services Provider (LSP) Courtesy: Shamkris Group ISO 29993:2017 lays down service requirements that any organization providing learning outside formal education must meet. Here are the core requirements: 1. General Information to Learners Clear details must be provided to learners before enrollment, including: Learning objectives & expected outcomes Target audience / prerequisites Course duration, location, schedule, fees Teaching methods & materials used Assessment and evaluation methods Certification to be issued (if any) 2. Design of Learning Services Learning services must be designed systematically: Needs analysis (understanding learner or client needs) Defined learning outcomes (measurable results, not vague promises) Selection of methods (classroom, online, blended, workshops, etc.) Preparation of learning materials and tools 3. Delivery of Learning Training must be delivered effectively: Trainers must be qualified and competent Learning environment must support engagement (physical or online) Learners must receive support services (guidance, Q&A, materials, technical support) 4. Assessment & Evaluation The LSP must measure learning outcomes: Assess whether learners achieved the objectives Collect learner feedback Evaluate satisfaction and effectiveness Use results for continual improvement 5. Management System Requirements The organization must have a management system for learning services: Defined roles & responsibilities Availability of resources (human, financial, infrastructure) Documented processes (design, delivery, evaluation) Records of training programs, learner results, and feedback System for continuous improvement  Additional Notes: Unlike ISO 9001 (quality management system), ISO 29993 is service-specific — it focuses only on learning services. Certification is voluntary, but it builds strong credibility and can help in government tenders, B2B contracts, and international recognition.  Summary To be an ISO 29993 certified Learning Service Provider (LSP), your organization must: Provide clear, transparent information to learners Design courses based on needs and outcomes Deliver with competent trainers and support Evaluate effectiveness and satisfaction Maintain a management system for continual improvement Who is Required ISO 29993 Learning Services Provider (LSP)  Who Needs ISO 29993 Certification? ISO 29993 is for any organization or individual that delivers learning/training services outside of formal education (schools, colleges, universities). It is not mandatory by law, but many organizations choose or are asked by clients to get certified to show quality, consistency, and international recognition.  Organizations that require or benefit from ISO 29993 LSP Corporate Training Providers Soft skills, leadership, management, sales, customer service training Vocational Training Institutes Skill development, trades, technical training Language Training Centers English, foreign languages, business communication E-learning & Online Education Providers Online courses, LMS platforms, MOOCs Professional Development Providers Certification courses, workshops, CPD (Continuous Professional Development) Coaching & Mentoring Services Executive coaching, personal development, life skills NGOs / Non-profit training projects Community education, capacity building, literacy programs Consulting Companies with Training Divisions ISO training, compliance workshops, industry-specific skill programs  Why They Need It To show credibility and trust in their training To qualify for government and corporate tenders (many ask for ISO-certified training providers) To demonstrate international recognition of their services To ensure quality and consistency in course design, delivery, and outcomes To improve learner satisfaction and measurable results  Who Does Not Need It Formal schools, colleges, and universities (covered under ISO 21001) Individuals offering informal, unstructured teaching (like casual tutors, unless they want credibility)  In Short  ISO 29993 Learning Services Provider (LSP) certification is required by training providers outside formal education (corporate trainers, institutes, e-learning companies, language centers, coaching providers, etc.) who want to prove quality, attract clients, and meet tender requirements. When is Required ISO 29993 Learning Services Provider (LSP)  1. When bidding for tenders or contracts Many government departments, public-sector units (PSUs), and large corporates ask for ISO-certified training providers. In such cases, ISO 29993 certification is required to be eligible.  2. When providing corporate training Companies often demand certified providers to ensure: Standardized training quality Measurable learning outcomes Trust and credibility If you provide employee development programs, ISO 29993 is often expected.  3. When expanding internationally If you deliver training globally (online or in-person), ISO 29993 gives international recognition, helping in: Partnering with foreign organizations Attracting international learners Meeting client requirements abroad  4. When learner trust is critical If your learners pay for professional certifications, language skills, or job-oriented training, they look for reliable training providers. ISO 29993 assures them the service is transparent, structured, and effective.  5. When competing in a crowded training market In sectors like soft skills, coaching, e-learning, or vocational training, there are many providers. ISO 29993 certification differentiates you from competitors.  6. When required by regulators or associations Some industry associations or government schemes for skill development make ISO certification a mandatory eligibility for empaneled training providers.  In Short: ISO 29993 is required or useful:  When applying for government/corporate tenders  When clients demand ISO-certified training providers  When expanding into international training markets  When you want to prove quality and credibility to learners  When working with skill councils or professional associations that make it a requirement Where is Required ISO 29993 Learning Services Provider (LSP)  1. International Use Worldwide: Any training provider outside formal education can use ISO 29993 to show compliance with a globally recognized benchmark. Especially useful for cross-border training services, online/e-learning platforms, and international corporate training contracts.  2. In India Required when applying for Government skill development programs (Skill India, NSDC, state-level skill missions). Often needed in public sector undertakings (PSUs) and government tenders for training services. Increasingly demanded by corporate L&D departments for vendor approval.  3. In Europe Many EU-funded training

ISO 21001 Educational Organization Management Systems What is ISO 21001? ISO 21001:2018 is an international standard that provides a management system framework specifically designed for educational organizations. It helps schools, colleges, universities, training institutes, and other learning service providers to deliver quality education, meet learners’ needs, and continuously improve learning outcomes. It is aligned with ISO 9001 (Quality Management Systems) but tailored for the education sector. Key Objectives of ISO 21001 Improve the quality of educational services. Enhance learner satisfaction and outcomes. Ensure inclusive and equitable education for all learners. Strengthen alignment between education, industry, and society. Promote lifelong learning opportunities. Who Can Use ISO 21001? Any organization that offers education or training, including: Schools, Colleges, and Universities Coaching Centers & Institutes Corporate Training Providers Vocational & Skill Development Institutes e-Learning & EdTech Platforms NGOs or Government Education Departments Core Principles of ISO 21001 Learner-Centered Approach – Meeting learners’ diverse needs. Inclusivity & Accessibility – Supporting all, including those with special needs. Continuous Improvement – Regular monitoring and enhancement. Ethical Responsibility – Integrity and fairness in education. Transparency & Accountability – Clear communication with stakeholders. Evidence-Based Decisions – Data-driven performance evaluation. Alignment with SDGs – Particularly Goal 4 (Quality Education). Benefits of ISO 21001 Certification Enhances the reputation and credibility of educational institutions. Improves teaching and learning processes. Provides international recognition. Builds trust with students, parents, and stakeholders. Encourages innovation and digital learning adoption. Helps attract global learners and collaborations. ISO 21001 vs. ISO 9001 Aspect ISO 9001 (Quality) ISO 21001 (Education) Focus General industries Education & training Main Goal Customer satisfaction Learner satisfaction Scope Products & services Learning outcomes Unique Features None education-specific Inclusivity, accessibility, lifelong learning What is Required ISO 21001 Educational Organization Management Systems Courtesy: Abrar Knowledge ISO 21001 follows the High-Level Structure (HLS) used in ISO management system standards (like ISO 9001). This makes it easier for organizations to integrate it with other ISO standards. 1. Context of the Organization (Clause 4) Understand the internal & external issues affecting education delivery. Identify stakeholders (learners, parents, teachers, regulators, employers). Define the scope of the EOMS (what kind of education/training you provide). 2. Leadership (Clause 5) Top management must show commitment to learner success. Establish an educational policy aligned with the mission & vision. Define clear roles, responsibilities, and authorities. Promote inclusivity, accessibility, and learner-centric approaches. 3. Planning (Clause 6) Identify risks and opportunities in delivering education. Set measurable objectives for learning outcomes. Plan actions to improve inclusivity, accessibility, and teaching quality. 4. Support (Clause 7) Provide necessary resources, infrastructure, and learning environment. Ensure competent teachers, trainers, and staff (through training & development). Promote communication, awareness, and participation. Maintain documented information (manuals, procedures, policies, records). 5. Operation (Clause 8) Plan and control educational delivery processes. Develop curriculum design & review processes. Implement teaching and learning methods effectively. Assess learners fairly and transparently. Ensure support for learners with special needs. Manage partnerships, outsourced training, and suppliers. 6. Performance Evaluation (Clause 9) Monitor & measure learner satisfaction and educational outcomes. Conduct internal audits of the EOMS. Perform management reviews to ensure continuous improvement. 7. Improvement (Clause 10) Take corrective actions for nonconformities (e.g., failed outcomes, complaints). Implement continuous improvement in teaching quality, accessibility, and learner satisfaction. Summary of What is Required Leadership commitment to learner-centric education. A clear educational policy aligned with inclusivity & accessibility. Documented processes for curriculum, teaching, assessment, and support. Monitoring of learner performance & satisfaction. Continuous improvement system. Compliance with legal, regulatory, and accreditation requirements. Who is Required ISO 21001 Educational Organization Management Systems Who Needs ISO 21001? ISO 21001 is not mandatory by law (like some government regulations) — it’s a voluntary international standard.But it is required or highly beneficial for organizations that want to show they provide quality, inclusive, and learner-focused education. Organizations That Need ISO 21001 Schools (Primary & Secondary)– To improve teaching quality, inclusivity, and parent trust. Colleges & Universities– To align with global education standards and attract international students. Vocational Training & Skill Development Institutes– To ensure training meets industry and government expectations. Coaching Centers & Tuition Classes– To build credibility and assure parents/students of structured quality learning. Corporate Training Providers– To deliver consistent training aligned with client and employee needs. Online Learning & EdTech Platforms (E-learning providers, MOOCs)– To prove their content and delivery meet international education benchmarks. Government Education Departments & NGOs– To ensure inclusive and equitable learning programs (aligned with UN SDG 4 – Quality Education). Why These Organizations Should Adopt ISO 21001 To increase learner satisfaction. To meet international recognition for education quality. To support students with diverse needs (accessibility & inclusivity). To differentiate from competitors (important for private institutes). To attract funding, partnerships, and collaborations. In Short:Any organization providing education, training, or learning-related services can adopt ISO 21001 to prove its commitment to learner success, inclusivity, and continuous improvement. When is Required ISO 21001 Educational Organization Management Systems When is ISO 21001 Required? ISO 21001:2018 (Educational Organization Management Systems – EOMS) is a voluntary standard, meaning it’s not legally required unless a regulator or customer specifically demands it. However, it becomes required or highly valuable in the following cases: 1. When an Educational Institution Wants Global Recognition Universities, schools, or training institutes aiming to attract international students or partnerships need ISO 21001 to prove global education quality compliance. 2. When Students, Parents, or Clients Demand Assurance Private schools, coaching centers, and training academies may adopt ISO 21001 to build trust and show they provide structured, learner-centered education. 3. When Applying for Government Tenders, Accreditations, or Funding Some government schemes, skill development missions, or NGO projects prefer/require ISO 21001-certified institutions for funding, recognition, or project implementation. 4. When Aligning with UN Sustainable Development Goals (SDG 4 – Quality Education) Organizations working on inclusivity, accessibility, and lifelong learning use ISO 21001 as a framework to prove compliance with SDG 4 commitments. 5. When Competing in the Education Market Schools, EdTech companies, or corporate trainers seeking competitive advantage adopt ISO 21001 to stand out by showing an internationally

ISO 42001 Facility Management System What is ISO 42001? ISO 42001 is an international standard developed by the International Organization for Standardization (ISO) for establishing, implementing, maintaining, and improving a Facility Management System (FMS). It provides a framework for organizations to manage and optimize their facilities, infrastructure, and related support services effectively, ensuring safety, sustainability, and cost-efficiency. It follows the Annex SL structure (the high-level structure used in modern ISO management system standards like ISO 9001, ISO 14001, ISO 45001), making it easier to integrate with other standards. Key Objectives of ISO 42001 Improve efficiency of facility operations (buildings, utilities, equipment, assets). Ensure safety, comfort, and sustainability in workplace environments. Reduce operational costs through optimized resource use. Support compliance with legal, regulatory, and contractual requirements. Enhance employee well-being and productivity by ensuring high-quality facilities. Integrate facility management with organizational strategy. Core Elements of ISO 42001 FMS Context of the Organization – Understanding internal and external issues affecting facilities. Leadership & Commitment – Management must drive facility performance improvement. Planning – Risk management, opportunity assessment, and sustainability goals. Support – Resource allocation, competence, awareness, communication, documentation. Operation – Facility services planning, procurement, maintenance, safety, and environmental controls. Performance Evaluation – Monitoring, measurement, audits, management reviews. Improvement – Corrective actions, innovation, continual improvement initiatives. Benefits of ISO 42001 Certification Operational Excellence: Streamlined facility processes, reduced downtime. Cost Reduction: Optimized use of energy, water, and other resources. Risk Management: Proactive handling of safety, compliance, and environmental risks. Sustainability: Supports green building practices, energy efficiency, and waste reduction. Enhanced Credibility: Demonstrates a commitment to world-class facility management. Employee & Customer Satisfaction: Improves comfort, safety, and service delivery. Who Needs ISO 42001? Facility management companies. Manufacturing plants, IT parks, hospitals, educational institutions, and government facilities. Large organizations managing multiple sites or complex infrastructure. Real estate developers and property managers. Organizations aiming to integrate facility management into corporate strategy. Case Example A multinational IT company with several office campuses implements ISO 42001. By adopting structured facility management practices: Energy consumption was reduced by 18% through monitoring and control systems. Maintenance response time decreased by 30%. Employee satisfaction scores improved significantly due to better workspace management. In short, ISO 42001 enables organizations to align their facilities with long-term business goals, ensuring safety, sustainability, and efficiency. What is Required ISO 42001 Facility Management System Courtesy: ISO Implementing ISO 42001 requires an organization to establish a structured management system that covers people, processes, technology, and infrastructure for effective facility management. 1. Organizational Commitment Top management must demonstrate leadership and support. Facility management must be aligned with strategic objectives of the organization. Roles, responsibilities, and authorities must be defined and communicated. 2. Understanding Context & Stakeholders Identify internal & external issues (e.g., compliance, sustainability, workplace safety). Determine the needs and expectations of stakeholders: Employees & staff Customers & visitors Regulators & government bodies Contractors & suppliers 3. Policy & Objectives Establish a Facility Management Policy (aligned with business goals, safety, and sustainability). Define measurable objectives such as: Reducing energy use Improving space utilization Ensuring 24/7 safety & security 4. Risk & Opportunity Management Identify facility-related risks (fire, breakdowns, compliance issues). Identify opportunities (energy savings, digital automation, employee well-being). Develop a risk control & mitigation plan. 5. Resources & Competence Allocate adequate budget, personnel, and technology for facilities. Ensure staff are trained and competent in: Facility operations Health & safety Emergency response Environmental practices 6. Documentation & Processes Develop documented procedures such as: Facility management manuals Standard operating procedures (SOPs) Maintenance schedules & records Emergency preparedness plans Implement a document control system for records and compliance evidence. 7. Operations Management Define and manage all facility services: Maintenance (preventive & corrective) Energy and resource management Cleaning, security, catering, utilities Health, safety & environment (HSE) controls Establish performance indicators (KPIs) to measure service quality. 8. Performance Monitoring & Evaluation Conduct internal audits to check compliance. Use KPIs like energy consumption per sq. ft, downtime, occupant satisfaction. Carry out management reviews for continual improvement. 9. Improvement Requirements Establish a system for corrective and preventive actions. Apply innovation and digital solutions (IoT, smart facilities, automation). Promote a culture of continual improvement in facility management. Summary To comply with ISO 42001, an organization needs: Leadership commitment & facility policy Clear roles & responsibilities Risk & compliance management Skilled workforce & resources Documented facility processes Operational controls for safety, energy & maintenance Regular audits, reviews, and continual improvement Who is Required ISO 42001 Facility Management System ISO 42001 is designed for any organization that owns, operates, or manages facilities, regardless of size, type, or sector. It is particularly relevant where facility management impacts safety, sustainability, efficiency, and customer experience. 1. Facility Management Companies Outsourced facility service providers (security, cleaning, maintenance, utilities). Companies offering integrated facility management (IFM) services. 2. Large Corporations & Enterprises Organizations with multiple offices, campuses, or manufacturing plants. Businesses that want to ensure safe, sustainable, and cost-efficient operations. 3. Healthcare Institutions Hospitals, clinics, and healthcare networks. Require reliable facility systems for patient safety, hygiene, and compliance. 4. Educational Institutions Schools, colleges, and universities managing large campuses and infrastructure. Need efficient systems for safety, comfort, and sustainability. 5. Government & Public Sector Organizations Municipal corporations, city infrastructure managers, PWD (Public Works Departments). Government offices and agencies managing public facilities and utilities. 6. Real Estate & Property Management Firms Commercial building owners, real estate developers, and property leasing companies. Required to maintain building safety, efficiency, and tenant satisfaction. 7. Transportation & Infrastructure Airports, railways, metro systems, and highways. Need robust facility systems for safety, security, and smooth operations. 8. Hospitality & Retail Hotels, resorts, malls, multiplexes, and retail chains. Required for maintaining guest experience, comfort, and operational efficiency. 9. Manufacturing & Industrial Plants Factories, warehouses, and logistics hubs. Facilities must comply with health, safety, environmental, and efficiency standards. In Summary: ISO 42001 FMS is required by any organization that: Manages large or complex facilities. Provides facility services to clients or stakeholders. Operates in industries where safety, compliance, and efficiency are critical. Wants to optimize cost,